This job survival guide offers real-life strategies for dealing with the officious boss. Employees are introduced to the FIRST approach, which advocates flying below the radar, ignoring, retraining, standing one's ground, and talking turkey. Practical tactics are provided for dealing with a wide range of unique and nasty bosses, including “Covering Your Butt 101,? “Making Molehills out of Mountains,? and “The Straw Man Strategy.? These tips will help any employee deal with a difficult boss, whether ignorant, foul, rude, selfish, loud, obnoxious, abrasive, incompetent, impatient, incoherent, embarrassing, smelly, mean-spirited, sexist, or disrespectful, or any combination thereof.

Shaun Belding is the CEO of The Belding Group of Companies, a performance development company with three divisions that include customer service training, mystery shopping and employee performance measurement. Shaun speaks internationally, and is recognised as one of the leading global experts on customer service, service recovery and building positive workplaces.

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